The 5 Step Approach to a Perfect Complaint
Everyday life requires us to use many paid products and services, and not all of them are user-friendly or of good quality. This necessitates writing a complaint letter to either the manufacturers, service providers, or sometimes to government authorities. Learn everything behind a winning complaint letter for class 10 students with format and 12 samples.
Here’s a heads up with the complaint letter for class 10 topics that this post will cover. Click the links to jump right away to the one you need.
12 Topics for Complaint Letter for Class 10
Here are the most common issues that complaint letters address in Class 10 assignments and exams. They can also be used by anyone needing help with formulating a complaint letter while facing these issues. Click on the links to hop right to them!
- Public Amenities Nuisance: Garbage Clearance
- A Safety Hazard: Broken equipment at local park
- Poor quality concerns: Public Distribution System food items
- Product Purchase Issues: Water heater not in working order
- No Public Utilities and Children’s Safety Concerns: Local Annual Fair
- Flipkart Refund Not Issued: Product return completed
- Wrong Shipment Received: Online shopping portal
- Out of Stock Inconvenience: School unable to provide uniforms
- Unreliable Service: Frequent power outages
- Delay in Shipment: Prepaid order
- Poor Customer Service: Installation serviceman’s misconduct
- Shortage of Staff: No doctor at the Public Health Department
What is a Complaint Letter
A complaint letter is a type of letter that is written by someone who faces a certain deficiency in products or services, or experienced some wrong-doing, offence or grievance, and thus, wishes to formally put up a complaint in writing with a higher authority. The corrective action begins with writing a complaint letter to the concerned departments or officials.
Let’s get started on creating complaint letters for class 10 that range between 100 to 150 words in length with a methodical 5-step approach!
Format of a Complaint Letter for Class 10
First, let us perfect the complaint letter format class 10, which can be used to register a grievance and for general use as well. Note that it is okay to create a left-aligned letter, that is, a letter where the address and date of the complainant also appear on the left side.
| Sender’s Address Date Receiver’s Address Subject: ……………………………….. Greeting/Salutation (Respected Sir/Madam) Body will consist of 3 paragraphs: Paragraph 1: Details of issue faced, i.e name of faulty product or service. Paragraph 2: Details of original purchase, date, place, amount paid, mode of payment, efforts to resolve that were unsuccessful, etc. Paragraph 3: Details of loss suffered or bad experience, and request for follow-up action. Closing sentence of thanks. Signature (If sending by postal mail or email attachment) Sender’s Name Title |
5 Steps to Framing the Perfect Complaint Letter
Learning to write a good complaint letter is not just a routine academic skill to learn, but knowledge that will help to guide you in dealing with real life issues as well. Perfect the use of the complaint letter formats, lodge a convincing request for action while paying attention to useful vocabulary for immediate effect.
The approach we take breaks down the suggested method into five steps.
- Collect details comprehensively regarding the issue.
- Find who to complain to
- Use the suggested format
- Use the sample letters as reference
- Craft your winning complaint letter
Step 1: Collect details comprehensively regarding the issue.
It is important to collect all the facts and details regarding your complaint systematically. Most complaint letters fall short right here! Pay thought and attention to all the details since the authorities do not know anything about your individual case. It is your job to explain in full.
Step 2: Find the Right Place/Person to Lodge the Complaint With
Find the right authority to write to and find if they have a custom-format to register a complaint with them. Take the time to find out who to write to. The customer service is often the first point of contact but another department takes care of complaints. Ensure that you direct your efforts in the right direction.
Step 3: Follow the Standard Complaint Letter Format
Use this format here that works for any situation or service complaint. Your information should be complete, succinct, and easy to understand. Avoid long-winded complaints. Short is effective, more so as authorities deal with hundreds if not thousands of complaint letters on a daily basis.
Step 4: Refer to the Sample Letter Contents
Refer to the sample letters to see what content needs to go where. Use it as a base guide.
Step 5: Craft Your Winning Complaint Letter
Use the details collected in step-1 to compose a winning complaint letter. This final step is all it takes to do a great job with writing a complaint letter, be it as a class 10 student or someone struggling with a real-life scenario.
1. Improve Public Amenities and Garbage Pile-up Nuisance
Question Prompt: Imagine that you live in an area where the garbage bins are not being cleared on a daily basis and it is posing several issues to the residents. Compose a letter of complaint between 100 to 150 words in length.
23A, Green Park
New Delhi, Delhi 110016
India
22 March 2024
6, Rajaji Road
Hyderabad, Telangana 500001
India
Dear Sir/Madam,
I am writing to express my concern regarding the inadequate garbage clearance in our locality. Despite regular complaints, the garbage disposal system seems to be inefficient, leading to a buildup of waste on our streets. This poses health risks to our community with so many infants, little children and older people with weak immune systems.
The piled up garbage also causes unbearable stench through the day. it is also causing dogs and other stray animals to constantly feed on them and create further unclean conditions. Also, it tarnishes the aesthetic appeal of our neighborhood. Urgent action is required to address this issue and ensure timely and effective garbage clearance.
We, the residents of Green Park remain hopeful of your prompt action and repose our faith in your departments commitment to public health and safety.
We remain in anticipation of your prompt attention.
Thanking you.
Yours truly,
Santosh Behala
2. A Safety Hazard: Broken equipment at local park
Question Prompt: Imagine that you live in an area where the local park has old and broken equipment that children continue to use. Compose a complaint letter between 100 to 150 words in length.
Here is the complaint letter sample for the above prompt.
56, Sardar Patel Road
Mumbai, Maharashtra 400004
India
2 July 2023
The Mumbai Municipal Council
14, Regent Road
Mumbai, India – 380001
Subject: Safety hazards due to broken equipment at the local park
Dear Sir/Madam,
I am writing to bring to your attention a safety hazard at our local park. Several pieces of equipment, including swings and slides, are broken and in a state of disrepair. This poses a significant risk to the safety of children who frequent the park.
There have been several incidents where young children have fallen off the swings and hurt themselves badly. In one instance, a slide broke as a few children were going down. This caused head injuries to two children. Parents have no option but to use the public park as the residential area has only one park, which is very poorly maintained.
We have approached the local municipal authorities multiple times but to no avail. I urge you to take immediate action to repair or replace the broken equipment to prevent any accidents or injuries.
We look forward to your positive response and early action.
Thanking you.
Yours sincerely,
Karan Singh
3. Poor quality concerns: Public Distribution System food items
Question Prompt: Imagine that you live in an area where the food items being distributed are found to be of a concerningly low quality. Compose a complaint letter between 100 to 150 words in length.
8/12, MG Road
Bangalore, Karnataka 560001
India
15 April 2024
38, Indira Chowk
Pune, Maharashtra 411001
India
Subject: Low Quality Concerns of ration through the Public Distribution System
Dear Sir/Madam,
I am writing to express my dissatisfaction with the quality of food items provided through the Public Distribution System (PDS). The recent supplies we received were of substandard quality, with expired and spoiled items included in the ration.
This not only compromises the health of the beneficiaries but also reflects poorly on the efficacy of the PDS. I request a thorough investigation into the quality control measures and prompt action to rectify this issue. Please ensure that all the lapses are fixed and the concerned authorities are held responsible.
You would be well aware of the large number of people who depend on the public distribution system for their monthly supply of essential food items. Therefore, treat this complaint as representative of a large number of people, and not just as an individual’s complaint.
We trust that this complaint will receive your prompt attention and corrective action.
Thanking you.
Yours faithfully,
Venkatesh Iyer
4. Product Purchase Issues: Water heater not in working order
Question Prompt: Imagine that you have newly purchased a water heater and it powers on but does not work as expected. Compose a letter of complaint between 100 to 150 words in length.
Here is the complaint letter example for the prompt given above.
M/s. Ajanta Water Heaters Limited
Customer Complaint Division
Nasik
10 March 2024
11, Vivekananda Nagar
Jaipur, Rajasthan 302018
India
Subject- Complaint regarding malfunctioning of water heater
Dear Sir/Madam
On February 2, 2024, I bought an Ajanta water heater (Model No. 1234) worth Rs. 14,500 from your store in Nehru Road, Nasik.
Unfortunately, your product has not been functioning as expected. When turned on, the red indicator light comes on but the water does not get heated. Ajanta water heaters have a great reputation and such poor quality is not expected. I have requested a replacement from the store but I have not received any response to date. Calls to the customer service are put on hold, without any updates on my complaint.
To resolve the problem, I would appreciate if you could arrange for a speedy replacement. I am providing the original purchase receipt as well as my complaint number. I will look forward to hearing back from you in reasonable time, failing which I will be forced to approach the local consumer court. I trust that a reputable brand like yours will resolve the matter responsibly.
Yours sincerely
Gopalnath Munde
Enclosure(s): 1. Purchase Invoice 2. A copy of complaint no: 43567/24
5. No Public Utilities and Children’s Safety Concerns: Local Annual Fair
Question Prompt: Imagine that your city hosts an annual fair that features more than 400 stores from across the country. Surprisingly, you notice that basic public facilities are missing or inadequate. Compose a letter of complaint for class 10, between 100 to 150 words in length.
42, Gandhi Nagar
Kolkata, West Bengal 700034
India
3 February 2024
25, Mahatma Gandhi Street
Kochi, Kerala 682011
India
No Public Utilities and Children’s Safety Concerns: Local Annual Fair
Dear Sir/Madam,
I am writing to express my concerns regarding the lack of public utilities like drinking water taps, adequate restroom facilities at the local annual fair. Also, there seem to be no safety measures in place as many old and unstable Ferris wheels, which should be retired are being used, posing a grave danger to the children and families who come to enjoy these activities.
The absence of basic amenities such as clean restroom facilities and first aid stations poses a risk to the well-being of attendees. We are reminded of the unfortunate fire that engulfed over 120 stores last year. Yet, the negligence continues. I urge the organizers to prioritize the safety and comfort of visitors by addressing these deficiencies promptly.
We are hopeful that there will be no delay in securing these facilities for public comfort and safety.
Thanking you.
Yours truly,
Arti Joshi
6. Flipkart Refund Not Issued: Product return completed
Question Prompt: Imagine that you brought an item on Flikpart, one of India’s major online ecommerce portals. However, the product was not up to the mark and you returned within the return window, but have been unable to get the refund. Compose a letter of complaint between 100 to 150 words in length.
Here is the complaint letter class 10 sample for the above prompt.
29/5, Patel Nagar
Lucknow, Uttar Pradesh 226001
India
17 December 2024
Flipkart Returns Division
7/3, Subhash Marg
Bhopal, Madhya Pradesh 462001
India
Flipkart Refund Not Issued ever after the product return is complete
Dear Sir/Madam,
I am writing to address the issue of a pending refund for a product I returned through Flipkart. Despite completing the return process as per your instructions, I have yet to receive the refund for the returned item. The product has reached your warehouse over 30 days ago as per the shipping tracking provided to me.
This delay is unacceptable and has caused undue inconvenience. I request immediate action to process the refund and provide the necessary updates on its status. I will wait to hear back in the next few days with an update on the refund, failing which I will be forced to approach the Consumer Court.
Please see the attached proofs of purchase, return shipping, and complaint registered 2 weeks ago. I believe that you will do your best to maintain customers’ trust in Flipkart and ensure speedy addressal of this complaint. .
Thanking you.
Yours faithfully,
Sharon De Souza
Enclosures: 1. Proof of purchase 2. Proof of Return Authorization 3. Return Shipping 4. Complaint no. 34b494754895 made on 20th November 2024
7. Wrong Shipment Received: Online shopping portal
Question Prompt: Imagine that you made a purchase on an online portal and paid. However, you were surprised to receive the shipment with the wrong products in it. Compose a letter of complaint between 100 to 150 words in length.
6, Rajaji Road
Hyderabad, Telangana 500001
India
28 September 2024
Best Deals Market
23A, Green Park
New Delhi, Delhi 110016
India
Wrong Shipment Received: Online shopping portal
Dear Sir/Madam,
I am writing to report a serious error in my recent order from your online shopping portal. Instead of receiving the items I had purchased and paid for, which were a sports watch and a winter jacket, I was delivered a completely different shipment containing used books.
This discrepancy has caused frustration and inconvenience, as the items I received are of no use to me. I request prompt assistance in rectifying this mistake and ensuring the timely delivery of the correct items.
Please see the enclosed pictures of the wrong products received and the original packaging with seller details and invoice.
Thanking you.
Yours sincerely,
Rajiv Gupta
Enclosures: 1. Original Purchase Invoice of Watch and Winter Jacket 2. Picture of wrong shipment of used books received. 3. Packaging carton with seller and invoice details
8. Out of Stock Inconvenience: School unable to provide uniforms
Question Prompt: Imagine that you are the parent of children who go to a school, St. John’s High School. The academic year has started but there are no uniforms in stock for purchase since the summer vacations.. Compose a letter of complaint between 100 to 150 words in length.
14, Gandhi Road
Ahmedabad, Gujarat 380001
India
January 1st, 2024
St. John’s High School
56, Sardar Patel Road
Mumbai, Maharashtra 400004
India
Out of Stock Inconvenience: School unable to provide uniforms
Dear Sir/Madam,
I am writing to express my disappointment regarding the unavailability of uniforms at St. John’s High School. Despite placing the order well in advance, we have been informed that the uniforms are out of stock. As parents, we have no option but to wait endlessly. Also, the class teachers are firm about children wearing appropriate uniform.
This situation is highly inconvenient, especially with since the new academic year has already started. As children outgrow their uniforms, it is highly uncomfortable to use the old uniforms. I urge you to expedite the procurement of uniforms or provide a suitable alternative to avoid any further delays.
We are confident that you will address this matter with no further delay.
Thanking you.
Yours truly,
Imtiaz Ali
9. Unreliable Service: Frequent power outages
Question Prompt: Imagine that you live in an area which is being plagued by untimely power cuts. All schools’ annual examinations are due soon. Compose a letter of complaint between 100 to 150 words in length.
38, Indira Chowk
Pune, Maharashtra 411001
India
3rd July 2024
8/12, MG Road
Bangalore, Karnataka 560001
India
Unreliable Service: Frequent power outages
Dear Sir/Madam,
I am writing to bring to your attention the persistent issue of frequent power outages in our area, especially between 6 PM to 11 PM. These interruptions in electricity supply have become increasingly disruptive and inconvenient, affecting both residential and commercial activities.
Students are about to have their final examinations next month and unable to pursue studies after returning from school. This can have extremely damaging impact on their academic performance. As parents, we request you to kindly ensure stable power supply.
I urge the relevant authorities to take urgent measures to address the underlying causes of these outages and restore reliable power supply to our community. Please take up the matter with high priority.
Thanking you.
Yours truly,
Priya Patel
10. Delay in Shipment: Prepaid order
Question Prompt: Imagine that you have purchased and paid for an order. But the shipment did not arrive by the promised time, and there are no updates from the seller. Compose a letter of complaint between 100 to 150 words in length.
11, Vivekananda Nagar
Jaipur, Rajasthan 302018
India
November 10, 2024
17, Jawaharlal Nehru Street
Chennai, Tamil Nadu 600001
India
Delay in Shipment of Prepaid order
Dear Sir/Madam,
I am writing to express my dissatisfaction with the delay in the shipment of my prepaid order. Despite making the payment well in advance, the expected delivery date has passed, and there has been no update on the status of my order.
It is the duty of the seller to inform if a product shipment is delayed. The customer service number provided on the website does not work. Thus far, emails have also not received any response. In the event that the product cannot be shipped, kindly arrange for a quick refund.
This delay is unacceptable, especially considering the urgency of the items ordered. I request immediate action to expedite the shipment and provide accurate information regarding its delivery.
Thanking you.
Yours truly,
Santosh Behala
11. Poor Customer Service: Installation serviceman’s misconduct
Question Prompt: Imagine that you brought new refrigerators and were promised installation by the company. However, the serviceman was highly unprofessional and did an unsatisfactory job. Compose a letter of complaint between 100 to 150 words in length.
17, Jawaharlal Nehru Street
Chennai, Tamil Nadu 600001
India
16 January 2024
M/S PowerCool Refrigeration Systems
17, Jawaharlal Nehru Street
Chennai, Tamil Nadu 600001
India
Poor Customer Service: Installation serviceman’s misconduct
Dear Sir/Madam,
I am writing to report an unpleasant experience with one of your refrigeration installation servicemen. During a recent visit to our premises for installation services, the serviceman displayed unprofessional behavior and misconduct.
He arrived three hours later than the assured time of arrival. He started opening the cartons and said he will be back in five minutes after making an urgent call. He did not return until the next day, nor called to inform.
Plus, his attitude was disrespectful, and his workmanship was substandard. He did not bring the right tool kit and kept asking us to provide tools. Such behavior reflects poorly on your company’s reputation and undermines customer trust. I urge you to investigate this matter and take appropriate disciplinary action to ensure such incidents are not repeated.
Thanking you.
Yours sincerely,
Karan Singh
12. Shortage of Staff and No Doctor on Duty at the Government Hospital
Question Prompt: Imagine that you live in an area where many residents depend on the services of the Government Hospital. However, there is no reliable doctor on duty and the pharmacy is poorly stocked. Compose a letter of complaint between 100 to 150 words in length.
42, Gandhi Nagar
Kolkata, West Bengal 700034
India
17 July 2024
The Public Health Department
7/3, Subhash Marg
Bhopal, Madhya Pradesh 462001
India
Shortage of Staff and No doctor on duty at the Public Health Department
Dear Sir/Madam,
I am writing to express my concern regarding the shortage of staff, particularly the absence of a doctor, at the Trinity Government Hospital. This situation has been ongoing for more than six months now.
This shortage has resulted in prolonged waiting times and inadequate medical care for patients seeking treatment at the facility. The attached pharmacy that provides discounted medicines is also not well-stocked. Patients are forced to buy the medicines at full price in retail medical stores.
It is imperative to address this staffing issue promptly to ensure the efficient functioning of the department and the well-being of the community it serves. Please rectify the situation that is compromising the health needs of the poorer sections of the community without any further delay.
Thanking you.
Yours faithfully,
Siddharth Kumar
Conclusion
These sample letters and tips should help you compose a perfect complaint letter for class 10. Here is another good resource. Feel free to check our more English learning resources at EnglishGeni. Drop a comment below to let us know how you find this letter writing resource.
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